Your Dedicated Support Team
Our Personalized Approach to Client Success
- STL’s client success model is built on teamwork, not silos
- Personalized support = peace of mind for busy operators
- Fast responses, clear communication, and proactive problem-solving
- Real stories of quick turnarounds and avoided shutdowns
- Your compliance, our commitment
When it comes to environmental compliance testing, the difference between stress and peace of mind often comes down to one thing: support.
At Suburban Testing Labs, our Project Management and Client Services teams don’t just answer questions—they anticipate needs, solve problems collaboratively, and communicate across departments to ensure every client receives fast, accurate, and reliable results.
This isn’t customer service as usual. This is STL’s full-team commitment to client success.
Solving Compliance Challenges—Together
Environmental testing can be complex, especially for busy water and wastewater operators navigating strict regulations. That’s why STL takes a team-first approach to support.
From the moment a sample is collected until final results are reported, our project managers work in lockstep with field services, the laboratory, and client services. Over-communication isn’t just encouraged—it’s expected.
“No amount of information is too much,” says Senior Project Manager Lauren Ulle. “What might seem like a small detail could be critical to the lab or field team. We stay in constant communication to protect data quality and turnaround times.”
Personalized Service That Anticipates Your Needs
Every client is different, and STL’s project managers are trained to adapt. Whether it’s a new system operator feeling overwhelmed or a municipality facing urgent DEP requirements, STL’s team doesn’t flinch under pressure.
“If a client is feeling overwhelmed, we slow down and walk them through it step-by-step,” says Associate PM Paige Seitz. “When a local Township faced a potential customer shutdown (a busy nationwide coffee chain) due to manganese exceedances, we rallied the entire team to deliver results within 48 hours. That’s what partnership looks like.”
Fast Responses. Real Relationships.
In an industry where long wait times and impersonal service are the norm, STL’s speed and sincerity are game-changers.
“Clients want to know someone will pick up the phone,” says Project Manager Rebecca Schweitzer. “They appreciate fast, personal attention—someone who not only solves the issue but remembers their name and their system.”
That level of care leads to real relationships. Clients know they’re not just another account—they’re a priority. STL’s team structure ensures that every client always has a dedicated contact, responsive communication, and the confidence that someone is looking out for their success.
Your Compliance, Our Commitment
At STL, we don’t just move samples—we move mountains for our clients. Whether it’s educating a new operator, triaging an emergency, or simply answering the phone when others won’t, our support team is here to ensure one thing:
You stay compliant, confident, and cared for.
So the next time you need environmental testing support, know that with us, you’re never navigating alone.
You’ve got a team behind you.
Suburban Testing Labs: Trusted. Reliable. Local.
Want to learn more about our testing capabilities or how we can support your operations? Contact us today for a personalized consultation or quotation. Email us at sales@suburbantestinglabs.com or fill out our contact form for a quick response.