Standard Terms and Conditions

Unless otherwise stated in a formal contract, services provided by Suburban Testing Laboratories, Inc. (STL) are expressly limited to the terms and conditions stated herein.

Confidentiality

Reports are provided only to the Client or those designated by the Client unless otherwise required by law. Client agrees not to use report or data in any manner that may harm the reputation or business of STL. Client may not publish the name of STL without written approval.

Acceptance of Samples

If STL determines that the sample will not yield valid data for any reason (including but not limited to sample preservation, improper sample containers, or samples that require modification of our normal procedures) samples will not be accepted and we will notify Client of such determination. If modification of our procedures is possible, fees for the modification will be determined. If Client agrees to the fees verbally or in writing the samples will be accepted and processed for the agreed upon fees.

Delivery of samples

Client is responsible for samples until they are received by STL personnel. STL is not responsible for samples that are rejected because of holding time or improper preservation or storage before samples are received by STL personnel. STL reserves the right to refuse to accept samples that are suspected of being hazardous. The remainder of samples found to be hazardous will be returned to Client for proper disposal. It is the responsibility of Client to label and meet all regulations on samples that are hazardous.

Contracts

All contracts are subject to review and must be signed by corporate officer.

Payment Terms

All services must be prepaid unless credit is established, then net 30 days. Past Due accounts will be charged 1.5% per month of the unpaid balance. Client agrees to reimburse STL for the costs of collection of past due debts including but not limited to collection and legal fees. Client may not defer billing to a third party. Paperwork submitted with samples is assumed to describe the testing desired, any changes must be made in writing. If analysis is started before the request for changes is made Client must pay for testing that was already completed. STL will not be responsible for holding times or deadlines that are missed because of changes or delays in payment.

Rush Analysis

Rush analysis is available but may be surcharged depending on the analysis. It is Client’s responsibility to inquire of such charges prior to submission of samples for analysis.

Hazardous Wastes

Client must notify STL of any materials suspected of being hazardous and provide the appropriate documentation and packaging of such samples. Hazardous samples may be returned to client.

Quality Assurance

STL agrees to follow their Quality Assurance Manual and Method SOPs unless specified in writing. It is up to Client to determine if these procedures meet their needs prior to placing order.

Litigation

Client agrees to assume all costs associated with official requests for documents or testimony. STL and Client waive the right to a trial by jury.

Indemnification

STL agrees to indemnify the client for gross negligence or misconduct on the part of STL or its agents unless such negligence is a result of negligent or willful omissions on the part of Client. Client understands and agrees to limit the liability of STL to the cost of services provided or the damages incurred, whichever is less. Client agrees to indemnify STL for gross negligence or misconduct on the part of Client or its agents unless such gross negligence is a result of negligent or willful omissions on the part of STL.

Warranty

STL warrants the accuracy of the results of samples as submitted, no other warranty or liability for the use of the result is expressed or implied.

Reports

Standard reporting is included in the analysis price; however, additional charges may apply for special reports (including data packets and SDWA reports). Reports will be kept for 3 years unless otherwise required by law or specified in writing.

Sample Containers

STL will provide containers upon request but reserves the right to charge a fee.

Retention of Samples

Unless otherwise specified water samples are stored for 7 days. Empty containers and samples that are analyzed for microbiology are disposed of immediately.

Cancellation Policy

All orders cancelled within 24 hours of a scheduled pickup may be subject to a cancellation fee.